HiToko Chat
Use one tool to communicate with all channel customers, check and reply on time.

Chat Challenges

Keep Switching Shops to Chat
As a customer service agent, do you often need to switch shops to reply to customers? Sometimes, you also need to prepare multiple devices to log in at the shop.

Difficulty in Shop Management
One customer service agent manages more than ten shops. It is very tedious to set up automatic reply/quick reply and other messages for each shop.

Low Recovery Efficiency
Frequent switching of shops leads to generally low efficiency in replying to messages, and even the phenomenon of messages being left out will reduce the score of shops.


HiToko Chat Key Features
Multi-Channel Platform
Integrates all customer messages from all channels in one platform
Multi-Channel Platform
Multi-Session Messages
Auto Reply
Convenient Query



